Privacy policy

 

Tamborine Mountain Distillery is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or use our services.

Compliance with Australian Privacy Laws

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Australia). These principles govern how organisations collect, use, disclose, store, and manage personal information.

Further information about privacy rights and the Australian Privacy Principles can be obtained from the website of the Office of the Australian Information Commissioner.

What Personal Information We Collect

Personal information is any information that identifies an individual. The types of personal information we may collect include:

  • Name

  • Postal or delivery address

  • Email address

  • Phone number

  • Payment and order details

  • Any other information you voluntarily provide to us

We may also collect technical information such as IP address, browser type, or website usage data through cookies and similar technologies.

How We Collect Personal Information

We may collect personal information in a number of ways, including:

  • When you place an order through our website

  • When you contact us by phone, email, or online forms

  • When you subscribe to newsletters or marketing communications

  • When you interact with our website or social media pages

  • Through cookies or website analytics tools

  • From publicly available sources or authorised third parties

Where reasonable and practical, we will collect personal information directly from you.

Why We Collect Personal Information

We collect personal information in order to:

  • Process and deliver orders

  • Provide products and services to you

  • respond to enquiries or customer service requests

  • manage bookings, events, or experiences

  • send marketing communications or newsletters (where you have opted in)

  • improve our website, products, and services

  • comply with legal obligations

You may opt out of marketing communications at any time using the unsubscribe link in emails or by contacting us directly.

Sensitive Information

Sensitive information is defined under the Privacy Act 1988 (Australia) as information relating to matters such as racial origin, political opinions, religious beliefs, health information, or criminal records.

Tamborine Mountain Distillery does not intentionally collect sensitive information unless it is required by law or provided with your consent.

Disclosure of Personal Information

We may disclose your personal information to third parties where necessary to operate our business or provide services to you, including:

  • Payment processing providers

  • Delivery and logistics providers

  • Website hosting and technology providers

  • Marketing or communication platforms

  • Government or regulatory authorities where required by law

We take reasonable steps to ensure that third parties handle your information securely and in accordance with privacy laws.

Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and collect information about how our website is used.

Cookies may help us:

  • recognise returning visitors

  • analyse website traffic and performance

  • improve website functionality

You can adjust your browser settings to refuse cookies if you prefer.

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information may be stored electronically or in secure physical files.

When personal information is no longer required, we take reasonable steps to destroy or permanently de-identify it, unless we are required to retain it by law.

Access and Correction of Personal Information

You may request access to the personal information we hold about you and request corrections if it is inaccurate or outdated.

Requests can be made by contacting us using the details below.

Tamborine Mountain Distillery will not normally charge a fee for access requests, although an administrative fee may apply in some circumstances.

We may require identification before releasing personal information.

Third-Party Websites

Our website may contain links to external websites. These sites are not operated by Tamborine Mountain Distillery and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

Tamborine Mountain Distillery may update this Privacy Policy from time to time.

Any updates will be published on this page, and the updated policy will apply from the date it is posted.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us:

Tamborine Mountain Distillery
10 MacDonnell Road
Tamborine Mountain QLD 4272
Australia

Phone: +61 7 5545 3452
Email: info@TamborineMountainDistillery.com