Shipping policy

At Tamborine Mountain Distillery, we aim to ensure your order arrives safely and as quickly as possible. Please review the information below regarding our shipping process.

Delivery Areas

Australia
We deliver our products throughout Australia.

International Orders
If you are located outside Australia, please visit our Where Else to Buy page to locate your nearest distributor or contact us directly to discuss shipping options.

Please note that international shipments may be subject to customs regulations, import restrictions, duties, and taxes. These charges are the responsibility of the customer and may be payable upon arrival in the destination country.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery address and the size or weight of your order.

The total shipping cost will be displayed before payment is completed.

Order Processing

Orders are typically processed and dispatched within 1–2 business days after payment has been received.

Orders are not dispatched on weekends or public holidays.

During peak periods (such as Christmas or special promotions), processing times may be slightly longer.

Delivery Services

Orders are shipped via Australia Post or a trusted courier service such as Aramex.

Once your order has been dispatched, you will receive an email with tracking details so you can monitor the progress of your delivery.

Estimated Delivery Timeframes

Estimated delivery times may vary depending on your location.

Typical delivery timeframes are:

  • Australia: approximately 5–7 business days

  • International: delivery times vary depending on destination and customs processing

Please note that delivery timeframes are estimates only and may be affected by factors outside our control.

Christmas Shipping Deadlines (2025)

To help ensure your order arrives before Christmas, please place your order before the following recommended dates:

Parcel Post (same state, non-regional areas):
Order by 18 December 2025

Express Post (same state, non-regional areas):
Order by 18 December 2025

Regional and Interstate Orders:
Parcel Post: 11 December 2025
Express Post: 14 December 2025

International Orders:
Order by 19 November 2025

These dates are based on postal service recommendations and cannot be guaranteed.

Delivery Requirements

  • Some deliveries may require a signature on delivery.

  • Please ensure someone 18 years or older is available at the delivery address to receive the package.

  • Proof of age may be required upon delivery.

Age Verification

By placing an order with Tamborine Mountain Distillery, you confirm that you are 18 years of age or older.

We are unable to deliver alcoholic products to anyone under the age of 18.

Delivery Responsibility

Please ensure that the delivery address provided is accurate and complete. We cannot be responsible for delays or failed deliveries due to incorrect or incomplete address information.

Once an order has been dispatched, delivery is handled by the shipping carrier. If your order is lost or damaged during transit, please contact us and refer to our Returns & Refunds Policy for assistance.

Order Quantities

Orders may be placed in any quantity, and mixed product cases are available.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: info@TamborineMountainDistillery.com
Phone: 07 5545 3452